RENTAL TERMS & CONDITIONS

Welcome to ATALI. By proceeding with your rental, you agree to the following terms designed to ensure a smooth rental experience for all.

📦 ORDERS, PAYMENT & BOOKING

Full payment is required to confirm your booking. No reservation is considered final until payment is received and acknowledged.
An additional refundable security deposit (depending on the clothes) is required besides the actual rental fee. Refund is subjected upon return without any damage or flaws.
Please send your proof of payment (screenshot) via:
- Instagram: @atali.label
- Email: atali.thelabel @gmail.com
Accepted payment methods: CASH, GCash & BDO
An order confirmation with full details will be sent via email after payment is verified.
First-time renters will be asked to provide a valid ID for security purposes. IDs are kept confidential and used only to process your rental.
Cancellations are not accepted. If your item does not fit, you may request a one-time exchange based on availability

• A fitting session may be booked for a fee of ₱500.
• This fee is consumable and will be credited to your total rental fee if you proceed with a rental.
• The fitting fee is non-refundable if you decide not to rent any item.

The standard rental period is 1-3 days.
Longer rental periods than discussed are available for additional fees.
Extensions beyond days are subject to availability and will incur a ₱500/day late fee and failure of refunding the additional deposit fee.
Please notify us in advance if you expect any delays — we’ll do our best to accommodate you.

All pieces are professionally cleaned, steamed, and inspected before each rental.
No need to wash or clean the item after use — we've got that covered.
Please return each item with all accessories (e.g. garment bag, hanger, etc).
Do not alter, cut, pin, dye, or modify the garment in any way.
Wet photoshoots, pool shoots, or activities involving liquids are not allowed.
If an item is damaged or lost, the renter agrees to pay the full retail price or repair fee, depending on the situation.

All deliveries are handled via trusted third-party couriers.
We will book the delivery and send you the tracking details and total shipping fee. Shipping is cash on delivery (COD).
A pick-up option may be available depending on your location.
Returns must be made by 5:00 PM on the final rental day.
Delays will incur a ₱500/day late fee, charged immediately.
Please message us on the return day for coordination and pickup instructions.